1.1. The Altech Netstar GO Programme is offered to the public as a Membership based dining, entertainment, lifestyle and personal assistance service by Next Corporate and Travel Solutions (Pty) Ltd. Membership Benefits are provided via a contact centre. Members of the programme receive discounted restaurant meals, activities, pampering, travel as well as access to a personal assistant providing services ranging from travel to information and shopping services. Next has secured a wide range of benefits in the form of discount opportunities from its subsidiaries, affiliates and from third party suppliers for the benefit of the Member.
1.2. The following terms and conditions pertain to understanding and making the most of the Member’s Membership benefits. These terms and conditions constitute an agreement between Next and the Member governing the rights and obligations of both parties each time the Member accesses the Altech Netstar GO Programme.
1.3. By joining and accessing the Altech Netstar GO Programme either telephonically or in person, the Member confirms that he has read, understood, and agreed to be bound by these terms and conditions, as they may be amended from time to time and available on the Altech Netstar GO Website.
1.4. If there is anything in the terms and conditions that requires an explanation, please contact us on 0861 22 55 72.
In this Agreement, unless otherwise indicated by the context:
2.1. the singular shall include the plural and vice versa;
2.2. one gender shall include the other genders and vice versa;
2.3. natural persons shall include legal and juristic persons and vice versa; and
2.4. where figures are referred to in numerals and in words, if there is any conflict between the two, the words shall prevail.
3.1. “Agreement” – means these terms and conditions together with the Member registration for the Altech Netstar GO Programme;
3.2. “Business Day”– means any such day that is not a Saturday, Sunday or South African Public Holiday;
3.3. “Altech Netstar GO” – means the Programme offered to Members in terms of which they qualify for Altech Netstar GO Benefits and the Products and Services;
3.4. “Altech Netstar GO Benefits” – means the benefits described in clause 5.4;
3.5. “Altech Netstar GO Contact Centre”– means the premises used by Next to facilitate the provision of the Altech Netstar GO Benefits to Members;
3.6. “Altech Netstar GO Website” – means the website at www.altechnetstargo.co.za;
3.7. “Enrolment” - means the enrolment in the Altech Netstar GO Programme as set out in clause 4.1;
3.8. “Member” – means any person who has successfully enrolled in the Altech Netstar GO Programme;
3.9. “Membership Fee”– means the monthly consideration payable by the Member to Next;
3.10. “Next” - means Next Corporate and Travel Solutions (Pty) Ltd (registration number 2003/002780/07);
3.11. “Next Partner/s” – means any supplier appointed by Next to provide products or services to the Altech Netstar GO Programme in order to provide the Member with benefits;
3.12. “Electronic Welcome Pack” – means the information pack that the Member will receive via e-mail on successfully registering for the Altech Netstar GO Programme.
4.1. The following requirements need to be complied with to enrol as a Member of the Altech Netstar GO Programme:
4.1.1. Completing the online voice recorded application form via our contact centre agents; or completing an online Membership form on the Altech Netstar GO Website; or
4.1.2. Enroling via our contact centre on 0861 22 55 72; AND
4.1.3. Paying the Membership Fee via debit order.
4.2. Only individual persons from the age of 18 years old may enrol in the Altech Netstar GO Programme.
4.3. Persons may only enroll in the Altech Netstar GO Programme for personal use.
5.1. The full details of the Altech Netstar GO Benefits are available in the Electronic Welcome pack, on the Altech Netstar GO Website, or by calling the Altech Netstar GO Contact Centre on 0861 22 55 72.
5.2. The Member can only make use of the Membership Benefits by contacting the Altech Netstar GO Contact Centre on 0861 22 55 72, or visiting the website to shop, make reservations or redeem vouchers online.
5.3. Information, quotes and/or advice the Member receives when using the Altech Netstar GO Benefits are included in the Membership fees.
5.4. The Altech Netstar GO Benefits include but are not necessarily limited to the following services:
5.4.1. The My Assistant benefit offers the Member a free 24 hour Personal Assistant service where we can find, book, do, source, call, arrange and help the Member with almost anything that they want to delegate. Altech Netstar GO has all the latest entertainment information and will book evenings out to the theatre, comedy nights, music concerts, and even find a limousine for the Member. Cost of purchasing the end product is for the Member’s account.
5.4.2. The My Negotiator benefit entitles the Member to the best discounts and deals on almost anything money can buy such as appliances, services, décor, furniture and cellular phones at over 140 000 suppliers nationwide. Cost of purchasing end product is for the Member’s account.
5.4.3. My Car Dealer finds the Member new and used Cars at discounted prices, offers competitive financing and insurance options, sources vehicle accessories at discount prices and offers Members 24 hour roadside emergency assistance. Cost of purchasing the end product is for the Member’s account.
5.4.4. The My Travel benefit entitles the Member to the best deals on local and international hotels, holidays, air travel, cruises, car hire and tours. Cost of purchasing the end product is for the Member’s account.
5.4.5. My Expert offers free telephonic advice to Members on the following issues:
188.8.131.52. Home and Bond
184.108.40.206. IT Support
5.4.6. My Tutor entitles Members and their children to free educational telephonic assistance offered by Teachers who cover all subjects for Grades 1-12. The service is available from 18h00 – 21h00 Monday – Thursday and excludes school and public holidays.
5.4.7. My Insurance provides Members with free short or long term Insurance quotations from South Africa’s top insurers.
5.4.8. My Emergency is a free 24-hour telephonic emergency assistance service where Members get assistance in any medical, roadside or home emergency situation. Cost of utilising any service providers is for the Member’s own account.
5.4.9. My Shopping offers Members online access to our showroom of over 3000 products as well as discount vouchers, discounted airtime and cellular packages. – T & C’s apply.
5.5. Benefits: CLICK HERE for Discounted Offers - Terms and Conditions.
6. CONDITIONS OF MEMBERSHIP
6.1. The use of the Altech Netstar GO Programme and the Altech Netstar GO Benefits shall be at the Member’s own initiative and risk.
6.2.1. Merely provides access to the Membership Benefits;
6.2.2. Makes no representations, gives no warranty of any kind, express or implied, regarding the suitability of any Membership Benefits to the Member’s needs.
6.3. The Altech Netstar GO Benefits are subject to availability.
6.4. Cancellations of bookings must be made telephonically at 0861 22 55 72 unless outside of the hours set out in clause 5.4.10 in which event the Member must cancel the booking with the Next Partner at the venue booked. Cancellations must be made 24 hours in advance.
6.5. The Altech Netstar GO Benefits are not exchangeable for cash or for sale.
6.6. Next Partners are contracted to participate in the Altech Netstar GO Benefits. Next, its agents and distributors cannot be held responsible for any Next Partner that subsequently declines acceptance of any booking for reasons beyond Next’s control.
6.7. Next, its agents and distributors accept no responsibility, financial or otherwise, for the misuse of the Altech Netstar GO Benefits and are not liable for any personal loss or injury at featured venues.
6.8. Bookings across Altech Netstar GO Benefits are not allowed. For example, the Member cannot book a My Wellbeing session and use a My Experiences activity free of charge.
6.9. The Member will be responsible for the payment of any goods and services bought and used as a result of making use of Altech Netstar GO Benefits, including but not limited to the My Dining, My Wellbeing, My Experiences benefits as well as purchases through the Altech Netstar GO Partners.
6.10. Only a Member and his/her immediate family who reside at the same residence can make use of his/her Altech Netstar GO Benefits.
6.11. Membership of the Altech Netstar GO Programme will be at Next’s sole discretion.
6.12. The Member accepts that by participating in the Altech Netstar GO Programme Next will be sending the Member various marketing communications and updates pertaining to the Altech Netstar GO Benefits at its sole discretion.
6.13. Should the Member not wish to receive these communications or updates he/she must inform Next by calling the Altech Netstar GO Contact Centre and Next shall then refrain from sending the marketing communication and updates material to the member.
6.14. The Member understands and agrees that goods or services purchased from any of the Altech Netstar GO Partners in terms of clauses 5.4.1 to 5.4.10 are governed by separate terms and conditions. In the event of a conflict between this Agreement and the terms and conditions imposed by a Altech Netstar GO Partner in respect of the goods and services purchased from the Altech Netstar GO Partner, the terms and conditions of the Altech Netstar GO Partner will prevail.
6.15. The Member will be required to pay a monthly Membership fee. The amount of this fee is set out on the Altech Netstar GO Website and may vary from time to time, for clarity the 2012 Membership fee is R 59 (Fifty Nine Rand) per month payable on the 1st day of the month for the month in question.
6.16. The Member shall authorise Next to debit the Member’s bank account via his voice recorded or online Membership enrolment. The debit order will be processed on the second business day of the month.
6.17. The Member can only cancel his Membership with the Altech Netstar GO Programme by calling the Altech Netstar GO Contact Centre on 0861 22 55 72.
6.18. Subject to clause 6.2 the Member may cancel his Membership by giving 1 (one) calendar month’s notice of his intention to do so.
6.19. If the Member cancels his Membership, his debit order will also be cancelled.
6.20. The Member is entitled to cancel his Membership within 5 (five) Business Days after having enrolled and Next will fully refund any Membership Fee paid by the Member.
6.21. If the Member cancels his Membership after the expiry of the 5 (five) Business Days the Member will not receive a refund of his Membership Fee and a rejoining fee will apply.
6.22. The Membership Fee will be reviewed annually by Next who is entitled to determine the Membership Fee at its sole discretion. The Member will be notified of any changes to these fees within 40 (Forty) days of such changes being effected.
6.23. Next shall have the right to deregister the Member from the Altech Netstar GO Programme by giving him reasonable prior notice of 40 (Forty) days in the event of any of the following:
6.23.1. non-payment of the Membership Fee;
6.23.2. abuse of the Altech Netstar GO Programme by a Member; or
6.23.3. at the sole discretion of Next.
6.24. Next reserves the right to change the criteria for deregistration at any time by giving the Member reasonable prior notice.
6.25. Next shall be entitled, at its discretion, to terminate the Altech Netstar GO Programme at any time, by giving the Member reasonable prior notice of 40 (Forty) days.
6.26. Next will not be liable for any loss, expenses, claim(s) or damage, whether direct, indirect or consequential, arising from the use of the Altech Netstar GO Programme and the Member accordingly indemnifies Next against any such losses, expenses, claim(s) or damages, provided that such loss was not suffered due to the negligence of Next.
6.27. The Member hereby warrants that he has the required legal capacity to enter into and be bound by this Agreement.
6.28. Next reserves the right to amend this Agreement by giving the Member 40 (Forty) days’ prior notice
6.29. It is the responsibility of the Member to inform Next of any changes in his personal details.
6.30. All fees for the use of the Products and Services are correct at time of printing and the latest fees are available through the contact centre or on the website.
6.31. Next and the Member agree to act in good faith.
7.1. CRAVE 2-4-1 COFFEE TERMS AND CONDITIONS
7.1. The Altech Netstar GO Crave 2-4-1 Coffee Benefit utilises Zapper (www.zapper.com) to facilitate discounting. Altech Netstar GO members are required to download and install the Zapper app onto a compatible smartphone (iOS, Android, Windows Phone) in order to access the benefit. Zapper terms and conditions apply.
7.2. Altech Netstar GO members who do not register before the 15th of the month will only be able to use the benefit the following month, assuming their details are correct at the partner and that they have Zapper installed.
7.3. The benefit entitles an Altech Netstar GO Crave 2-4-1 Coffee member to buy one coffee and get one free, to the value of R25. 7.4. The member is required to spend a minimum of R30 to qualify for your discount.
7.5. Where both coffees differ in price, the discount is calculated as 50% of the total cost of both coffees, up to a maximum discount of R25.
7.6. The benefit voucher is sent to the member’s Zapper inbox on a monthly basis and is valid for that calendar month.
7.7. Altech Netstar GO members may utilise the benefit once per week.
7.8. The Crave 2-4-1 Coffee Benefit:
7.8.1. can only be redeemed at participating partners. Next Engage shall be entitled, in our sole and absolute discretion, to amend the list of participating partners from time to time. We shall endeavour to promptly update the list of participating partners as and when any changes are made. Altech Netstar GO members are required to check the list of participating partners to confirm availability every time prior to utilising the benefit.
7.8.2. is based on the participating partner’s standard prices. Partners reserve the right to restrict the usage of any special offer, promotion, gift card, voucher or loyalty programme in conjunction with the benefit.
7.8.3. is applicable to all non-alcoholic hot beverages e.g. cappuccino, latte, coffee, tea, hot chocolate, etc.
7.8.4. may be redeemed in-store or via takeaway (where it is offered).
7.8.5. may not be used in conjunction with the 2-4-1 Dining Benefit (where applicable).
7.8.6. may not be used for any purchases other than the stated purpose.
7.9. In all instances whereby a member does not qualify for the benefit discount, the member is required to uncheck their voucher prior to paying with Zapper.
7.10. The member is required to redeem the benefit voucher and pay via Zapper to:
7.10.1. authorise their membership (invalid memberships will decline authorisation); and
7.10.2. enable their discount.
7.11. Membership is non-transferable. Partners reserve the right to ask for proof of ID. Benefit validity will be checked and an invalid membership will result in the discount being denied.
7.12. Participating partners reserve the right to vary prices, times and availability of the benefit.
7.13. Next Engage accepts no responsibility for the quality of service and/or products at any of our partners. Furthermore, Next Engage will not become involved in any non- Next Engage related disputes between members and partners.
7.14. Failure to adhere to, or any attempt to circumvent the Crave 2-4-1 Coffee or Zapper terms and conditions will result in membership termination.
7.2. CRAVE 241 DINING
7. Crave 241 Dining
7.2.1. Refund claims are processed by Crave and not the restaurant. Please refer all benefit queries to Crave.
7.2.2. The 241 dining benefit entitles you as an active member to a refund on the second most expensive meal, provided:
220.127.116.11. You are dining with at least one other person; and
18.104.22.168. No less than 2 meals and 2 drinks are purchased per membership; and
22.214.171.124. You have not exceeded your visits for that month (where applicable); and
126.96.36.199. You are at least 18 years of age
7.2.3. The refund will be calculated as the second most expensive meal on the bill, up to a maximum of R120.00 (one hundred and twenty Rand). Your claim will be verified with the restaurant to ensure validity.
7.2.4. Your claim will be processed within 72 working hours. Please note that claims received on a Saturday, Sunday or public holiday will incur an additional days processing time.
7.2.5. The 2 for 1 dining benefit:
188.8.131.52. Can only be redeemed at restaurants identified with a green “241 dining” tag on our website. We shall be entitled, in our sole and absolute discretion, to amend the list of restaurants from time to time. We shall endeavour to promptly update our website as and when any changes are made. Whilst every effort will be made to ensure that all listed restaurants are trading, Crave will not be held liable in the event of any restaurant closures; and
184.108.40.206. Is based on the restaurants standard prices; and
220.127.116.11. Is not applicable with any special offers, promotions, discount vouchers or loyalty programs; and
18.104.22.168. Cannot be used when purchasing takeaways; and
22.214.171.124. Can only be used once per restaurant per day; and
126.96.36.199. Does not apply to desserts, extras, toppings, sides e.g. Build your burger, extras on pizza etc.; and
188.8.131.52. Applies to individual line items on the menu whereby only one discount applies; and
184.108.40.206. Applies to courses that include drinks provided it is not a special
7.2.6. A maximum of two memberships may be used per table, provided they are under different names. Each member must request their own authorisation code and claim separately. Your refund will be calculated as follows:
220.127.116.11. Membership 1: 2nd most expensive meal on the bill up to max R120 with a minimum of 2 drinks
18.104.22.168. Membership 2: 4th most expensive meal on the bill up to max R120 with a minimum of 4 drinks
7.2.7. You are required to request an authorisation code from Crave prior to dining using any of the following methods. Your authorisation is not a booking and is not a guarantee of a refund. If required, please make a booking reservation directly with the restaurant.
22.214.171.124. USSD - dial *120*2582# & follow the prompts to enter your details & receive your authorisation code (USSD is charged at 20c/20s). If you are unsuccessful in authorising via USSD, please call us to authorise
126.96.36.199. Call – call 0861 990 006 & an agent will provide you with your authorisation code
7.2.8. Refund claims:
188.8.131.52. Must be submitted within 90 days of your restaurant visit; and
184.108.40.206. Must be deposited into the bank account in the name of the member only; and
220.127.116.11. Must include a complete and legible claim form; and
18.104.22.168. Must include the original restaurant receipt clearly displaying the restaurant name, receipt number, date and time (card receipts not accepted); and
22.214.171.124. Will not be processed if the details on your receipt (restaurant name, date) does not match your authorisation or if the time of payment is over 5 hours from your authorisation time. Should you wish to reschedule your restaurant booking, please request a new authorisation code. Backdated authorisations are not allowed.
7.2.9. Membership is non-transferable.
7.2.10. Crave accepts no responsibility for the quality of service and/or meals at any of our dining partners. Furthermore, Crave will not become involved in any non-Crave related disputes between members and restaurants.
7.2.11. Crave processes and terms and conditions may be amended from time-to-time.
7.2.12. Failure to adhere to, or any attempt to circumvent the Crave terms and conditions, will result in your membership being terminated.